Refund and Returns Policy

This policy covers orders placed on the GRABO Factory Shop at order.grabo.com, operated by GRABO LLC, 6000 South Eastern Avenue, Suite 9E, Las Vegas, NV 89119, USA.

30 day money back guarantee

You can return new, unused GRABO products and accessories bought from this store within 30 days of purchase for a refund.

• Condition: the item must be new and unused, in its original, undamaged packaging, with the original receipt or order number.
• How to start a return: email orders@grabo.com or call +1 (844) 430‑0510 with your order number, and we reply with the return instructions.
• Where to send it: ship the return prepaid to GRABO LLC, Eastern Commerce Center, 6000 S Eastern Ave, Suite 9E, Las Vegas, NV 89119, USA.
• Refund processing time: once the return arrives and has been inspected, we confirm by email and issue the refund to the original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.
• Products bought from an authorized dealer are returned under that dealer's own return policy.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if an item is damaged, defective or not what you ordered, so we can put it right. Defects that appear after the 30 day return window are covered by the GRABO warranty.

Shipping

The shipping cost and delivery options for your address are shown at checkout before you pay.

Contact

Email orders@grabo.com or call +1 (844) 430‑0510. Our privacy policy is at grabo.com/privacy-policy.